Troubleshooting Denon recorder uploads

On completing a recording, the Denon DN-700R recorders are set to "Archive" that recording (and any previous recordings that haven't been archived yet) by sending the file to the Dharma Seed server via FTP using the network that the ASUS router is plugged into. We also call this "Uploading" the talks to Dharma Seed. If the Denon recorder is having issues with archiving, these steps can help to troubleshoot and identify where the issue is occurring.

1) Rebooting the router and recorder can often solve the issue

a) Turn off both the ASUS router and the Denon recorder

b) Turn on the ASUS router, and wait for the "internet icon" light on the front panel to light up blue. This indicates that the router now has a connection to the internet.

c) Turn on the Denon recorder

2) Confirm that the connection for archiving talks is failing.

MENU > 03 Archive Setting > 06 Connection Test

If the test is successful, make a short recording, and the archiving process should begin.

If you see "Server Not Found", proceed with the next steps.

3a) Is the Denon getting an IP from the Asus router?

MENU > 08 System Setting > 26 IP Address

If this is set to Static, go to 2b. If this is set to Auto, proceed with

MENU > 09 Utility > 05 Network Status

This displays the IP address. It should be something similar to 192.168.050.xxx.

If the IP address shown is 0.0.0.0 (or 000.000.000.000) then the Denon is not getting an IP from the router. Shut down the Denon. Turn off the Asus router (there's a push button power switch on the back). Turn on the Asus router until it connects to the network. Turn on the Denon recorder. Give it a minute. Check network status again. If it has a good IP, try the connection test again.

If you're having continual issues with the Auto setup, try setting a Static IP for the Denon.

3b) Or Does the Denon have a Static IP?

MENU > 08 System Setting > 26 IP Address

If this is set to Static, proceed with

MENU > 09 Utility > 05 Network Status

This displays the IP address. It should be something similar to 192.168.050.xxx. Make sure this IP does not conflict with another computer on the router's network.

4) Is the FTP connection set up correctly?

MENU > 03 Archive Setting > 01 Archive Mode

This should be set to Auto

MENU > 03 Archive Setting > 03 Server > 01 IP Address

This should be 10.8.0.1

MENU > 03 Archive Setting > 03 Server > 02 FTP User ID

This will be your center's username, contact us if you need to double-check

MENU > 03 Archive Setting > 03 Server > 03 FTP User Password

This should be fine as it is, contact us if you need to double-check

MENU > 03 Archive Setting > 03 Server > 04 Folder

The browsing choices should be either / or /AudioRecordings. Choose /AudioRecordings

5) Try the connection test again

MENU > 03 Archive Setting > 06 Connection Test

Still not working?

For the next steps you'll need a laptop that you can connect via a network cable to one of the open jacks on the back of the Asus router.

Once the laptop is connected, you can access the Denon recorder GUI to double check settings at 192.168.50.xxx where xxx was seen in Network Status above.

You can now also access the Asus router GUI at 192.168.50.1. Contact us if you need the username/password.

The key parts you'll be looking for now are

6) Is the Asus router connected to the internet?

The GUI homepage should include something like:

Internet status:

Connected

WAN IP: 192.168.1.xxx

7) Is the Asus router connecting via VPN successfully to the Dharma Seed server?

First check VPN > VPN Status,

Then test access to Dharma Seed server by browsing to http://10.8.0.1/ - follow the "Test access to Dharma Seed server" section at Dharma Seed Routers.

We hope that helps! Contact us if you continue to have issues.